Find Your Wallet Answer Faster
The FAQ is arranged around the moments that commonly pause your next step: phone verification, wallet status, bank transfer references and the route back to the lobby. Start with the question matching your screen, then compare the wording in your cashier history with the answer shown here. Our account path keeps the phone verification step before account access, so you can check
why a wallet request is pending before trying again. For DANA, OVO, GoPay and QRIS, use the payment record already attached to your account rather than guessing which route was selected.
- DANA
- OVO
- GoPay
- QRIS